Refund policy

We offer returns and exchanges (as long as items are in stock) on our hats & accessories

• Hats must be shipped back within 14 days of delivery (Ex: if the hat is delivered June 14th, the hat must be dropped off in the mail by June 28th)
• To initiate a return, please log in to your customer account
• The customer is responsible for return shipping costs
• Please place hats back in the original box that it was shipped in to return; this ensures the hats will not be damaged as we use extra-strength boxes to mail our hats in
• For issues with any damaged items, please EMAIL us at help@shoprhinestonecowgirl.com so we can assist you
• All hats on sale or included in our FLASH sales cannot be returned and are final sale.
• All shipping fees are NONREFUNDABLE; INCLUDING THE $50 AND $100 RUSH ORDER FEE