Unfortunately we are online only and we do not have a retail store in Nashville. It is our dream one day to open a storefront here but as of now, everything is online.

Foam pieces are sent along with each hat that can be placed behind the hat band to make more snug.  

Most all of our hats come in sizes S/M and L/XL. Use a soft tape measure to measure around your head where you would wear the hat. We suggest ordering a size S/M if you wear a size 7 1/8 or smaller (around 22 ¼ inches circumference). If you have a local Bootbarn or western store nearby, you can always pop in there to try on hats and see what size fits you best!

All of our hats are made by hand in Goodlettsville, TN, which is about 20 minutes north of Nashville. Home to legends like Garth Brooks and Johnny Cash.

Unfortunately with the volume of hats we are making and the time it takes to make them, we do not currently have time or capability to offer local pickup. Most of our shipping is done via UPS and arrives within 2 business days once shipped. You can also shop in person at Old Hickory Social if you are needing a hat last minute and are in Nashville, TN.

If you notice you have made an error in your order regarding size, color or your shipping address, please email us immediately at help@shoprhinestonecowgirl.com and put your order number along with “urgent” in the subject line. We will do our best to make the changes that need to be made but cannot guarantee all products are in stock, etc.

The rhinestones should not fall off of the hat and are secured on there very well. We shape all hats before rhinestoning them and shipping them, but if after wearing your hat you want to reshape it, we recommend shaping the hat by bending the brim and NOT pulling on the rhinestone trim on the edges. We also recommend NOT USING a steamer as the steam can cause discoloration on the rhinestones. The hat is flexible enough that you are able to shape it without a steamer.

We recommend keeping your hat in the dust bag that comes along with it and by either hanging it on the wall with a cowboy hat holder or laying it on a shelf. We advise not exposing your hat to extremely cold weather as it can cause the glue on the rhinestones to shrink and pull apart. We also suggest not laying your hat on blankets, sweaters or any fur materials, as the rhinestones can pick up fibers…no one wants a hairy hat!

We do our best to make sure all rhinestones are in tack and secured properly. Over time, and depending on proper care for your hat, if the trim or hat band seems to come apart, we suggest superglue or a hot glue gun to secure back together.

Unfortunately every single hat is handmade to order. Please double check your selections and hat size. Returns are only accepted if the hat you received is damaged. If you've received a damaged hat, please email help@shoprhinestonecowgirl.com within 3 business days of receiving your hat so we can replace it.

Our hats are typically on a 2-3 week turn around basis. With the volume of hats we are making, events, custom orders, etc., we recommend ordering 3 weeks before your event. We do offer a rush option for a $100 fee that moves your order to the top of our list. We will then ship your hat within 2 business days of receiving your order and will use UPS 2 day shipping to get it to you.

Sometimes we are able to get you your hat quicker than the 2-3 week turn around time, but if you need it faster than that, we recommend the rush option.