Does Rhinestone Cowgirl have a retail store?

We have a booth space at Old Hickory Social just 20 minutes from downtown Nashville. They are open daily from 10-5PM and 1-5PM on Sundays. We have 20+ of our best selling hats in store for try on's & purchases. We also have accessories and clothing to shop from! They also have tons of other local TN vendors so there is something for everyone.

Their address is 1241 Robinson Rd, Old Hickory, TN 37138

Website is: Old Hickory Social

I’m not sure of my size? I’ve never owned a cowgirl hat before?

Foam pieces are sent along with each hat that can be placed behind the hat band to make more snug.  

Most all of our hats come in sizes S/M and L/XL. Use a soft tape measure to measure around your head where you would wear the hat. We suggest ordering a size S/M if you wear a size 7 1/8 or smaller (around 22 ¼ inches circumference). If you have a local Bootbarn or western store nearby, you can always pop in there to try on hats and see what size fits you best!

Where are the Rhinestone Cowgirl hats made?

All of our hats are made by hand in Goodlettsville, TN, which is about 20 minutes north of Nashville. Home to legends like Garth Brooks and Johnny Cash.

Do you offer local pickup?

Unfortunately with the volume of hats we are making and the time it takes to make them, we do not currently have time or capability to offer local pickup. Most of our shipping is done via UPS and arrives within 2 business days once shipped. You can also shop in person at Old Hickory Social if you are needing a hat last minute and are in Nashville, TN.

Can I make changes to my order after it has been placed?

If you notice you have made an error in your order regarding size, color or your shipping address, please email us immediately at help@shoprhinestonecowgirl.com and put your order number along with “urgent” in the subject line. We will do our best to make the changes that need to be made but cannot guarantee all products are in stock, etc.

Will the rhinestones fall off? Can I shape my hat after receiving it?

The rhinestones should not fall off of the hat and are secured on there very well. We shape all hats before rhinestoning them and shipping them, but if after wearing your hat you want to reshape it, we recommend shaping the hat by bending the brim and NOT pulling on the rhinestone trim on the edges. We also recommend NOT USING a steamer as the steam can cause discoloration on the rhinestones. The hat is flexible enough that you are able to shape it without a steamer.

How should I care for my hat?

We recommend keeping your hat in the dust bag that comes along with it and by either hanging it on the wall with a cowboy hat holder or laying it on a shelf. We advise not exposing your hat to extremely cold weather as it can cause the glue on the rhinestones to shrink and pull apart. We also suggest not laying your hat on blankets, sweaters or any fur materials, as the rhinestones can pick up fibers…no one wants a hairy hat!

Extra care?

We do our best to make sure all rhinestones are in tack and secured properly. Over time, and depending on proper care for your hat, if the trim or hat band seems to come apart, we suggest superglue or a hot glue gun to secure back together.

Do you accept returns?

Unfortunately every single hat is handmade to order. Please double check your selections and hat size. Returns are only accepted if the hat you received is damaged. If you've received a damaged hat, please email help@shoprhinestonecowgirl.com within 3 business days of receiving your hat so we can replace it.

What is your turn around time?

Our hats are typically on a 2-3 week turn around basis. With the volume of hats we are making, events, custom orders, etc., we recommend ordering 3 weeks before your event. We do offer a rush option for a $100 fee that moves your order to the top of our list. We will then ship your hat within 2 business days of receiving your order and will use UPS 2 day shipping to get it to you.

Sometimes we are able to get you your hat quicker than the 2-3 week turn around time, but if you need it faster than that, we recommend the rush option.

Need more assistance?  

Email us at help@shoprhinestonecowgirl.com