We mainly are an online only store. You can check out our page here to see our upcoming events and places to shop Rhinestone Cowgirl in person.

All of our hats are made by hand in Goodlettsville, TN, which is about 20 minutes north of Nashville. Home to legends like Garth Brooks and Johnny Cash.

Please refer to our sizing charts listed in the hat descriptions and the graphics on how to measure your head. If you are still unsure, send us a chat on the website or send us an email at help@shoprhinestonecowgirl.com and we can help assist you!

The rhinestones should not fall off of the hat and are secured on there very well. We shape all hats before rhinestoning them and shipping them, but if after wearing your hat you want to reshape it, we recommend shaping the hat by bending the brim and NOT pulling on the rhinestone trim on the edges. We only recommend using steam on the hats where there are no rhinestones - so if your hat has rhinestones on the top brim as well, we recommend just using your hands to shape and adjust the hat to your liking.

We recommend keeping your hat in the dust bag that you can purchase or by either hanging it on the wall with a cowboy hat holder or laying it on a shelf. We advise not exposing your hat to extremely cold weather as it can cause the glue on the rhinestones to shrink and pull apart. We also suggest not laying your hat on blankets, sweaters or any fur materials, as the rhinestones can pick up fibers…no one wants a hairy hat!

Unfortunately, with the volume of hats we are making and the time it takes to make them, we do not currently have time or capability to offer local pickup. Most of our shipping is done via UPS and arrives within 2 business days once shipped.

As of June 2025, our hats are on a 2-3 week turnaround basis. With the volume of hats we are making, events, custom orders, etc., we recommend ordering 3 weeks before your event. We offer rush shipping for a $100 fee that moves your order to the top of our list. We will then ship your hat within 2 business days of receiving your order and will use UPS 2-day shipping to get it to you unless you pay for quicker shipping.

Sometimes we are able to get you your hat quicker than the 2-3 week turnaround time, but if you need it faster than that, we recommend the rush option.

If you notice you have made an error in your order regarding size, color or your shipping address, please email us immediately at help@shoprhinestonecowgirl.com and put your order number along with “urgent” in the subject line. We will do our best to make the changes that need to be made but cannot guarantee all products are in stock, etc.

If you need to return or exchange your hat, please refer to our return policy so we can assist you. We want every customer to be happy with their purchase.